By placing an order with Bake Me A Treat, you confirm that you have read, understood and agreed to these Terms & Conditions.

Bake Me A Treat is a home-based cake and treat business offering collection from North London, N1 1XZ.

These Terms & Conditions apply to all orders, including website orders, bespoke celebration cakes, cupcakes, cakesicles, biscuits, bento cakes, sheet cakes and other baked goods.

1. ALLERGIES & DIETARY REQUIREMENTS

All cakes and treats are made in a home bakery.

Our kitchen stores and handles NUTS, EGGS, GLUTEN, DAIRY, SOY and other allergens.

Although individual ingredients such as nuts may sometimes be removed from a recipe, I cannot guarantee that any of my baked goods are completely free from traces of allergens.

Some sprinkles and decorations may contain fish gelatine. If you do not want these used on your order, please let me know when placing your order.

I do not currently make gluten-free, egg-free or dairy-free cakes and I do not cater for allergies or special dietary requirements.

If you are purchasing an item as a gift for somebody else, it is your responsibility to check the relevant allergy information before placing your order.

If you have any concerns regarding allergens, please contact me before placing your order.

2. WEBSITE ORDERS

Orders purchased through the Shop Collection section of the website are supplied as advertised and pictured.

These products cannot automatically be made bespoke or have additional decorations, characters, colours or other design elements added.

If you would like to make changes to a website product, please contact me before placing your order. Additional charges may apply depending on the changes requested.

If you require a completely bespoke design, please use the Bespoke Celebration Cake Enquiry Form.

When placing a website order, please carefully check all information entered, including:

• Collection date
  
• Collection time
  
• Flavour
  
• Quantity
  
• Names
  
• Ages
  
• Wording
  
• Colours
  
• Personalisation
  

If you notice an error after placing your order, please contact me as soon as possible. I will always try to help, but changes may not be possible once preparation or purchasing has begun.

3. BESPOKE CELEBRATION CAKES

All bespoke celebration cake enquiries must be submitted through the Bespoke Celebration Cake Enquiry Form on the website.

Once your enquiry has been received, I aim to contact you within 72 hours to discuss your requirements and design.

A quotation will then be provided where appropriate.

A quotation does not secure your date.

If you would like to proceed with your quotation, you will be provided with an invoice and secure payment link containing the details of your order.

Your bespoke booking will only be secured once the required payment has been received.

Until payment has been received, your requested date may still be offered to another customer.

4. BESPOKE DEPOSITS & PAYMENT

For bespoke celebration cakes, a 50% deposit is required to secure your booking unless otherwise agreed.

Your invoice and secure payment link will be sent to you with the details of your order.

It is your responsibility to check that all information on your invoice is correct, inluding:

• Date
  
• Collection time
  
• Cake size
  
• Flavour
  
• Filling
  
• Design
• Colours
  
• Names
  
• Ages
  
• Wording
  
• Total price
  

The 50% deposit must be paid within 48 hours of the invoice being sent.

If payment is not received within this time, your requested date may be released and offered to another customer.

Once the deposit has been received, your booking will be added to the diary and your date will be secured.

The remaining 50% balance must be paid 48 hours before collection.

Late or non-payment of the balance may result in cancellation of the order.

Orders within 7 days

If your order is due to be collected within 7 days of your enquiry, full payment will be required to secure the booking.

Orders under £50

For bespoke orders with a total value of under £50, full payment will be required to secure the booking.

5. COLLECTION

All orders are collection only from North London, N1 1XZ.

There are currently no delivery or postal options available.

The full collection address will be provided to you during the week your order is due for collection.

Please make sure that you select a collection date and time that you are able to attend.

Collection times are non-negotiable.

6. COLLECTION TIMES

All orders must be collected during one of the following collection time windows

_____________________________________________________________________________

Tuesday 10am – 12pm OR 6pm – 7pm

Wednesday 10am – 12pm OR 5pm - 6pm

Thursday 10am – 12pm OR 4pm – 6pm

Friday 10am – 12pm or 4pm – 6pm

_____________________________________________________________________________

Please make sure you are able to collect within one of these time windows before placing your bespoke booking.

These collection times are non-negotiable and cannot be changed unless agreed to by Bake Me a Treat in advance

If you are unable to collect during the available collection times, please do not place your order

7. LATE COLLECTIONS

Please arrive within your agreed collection time.

If you are more than 15 minutes late, I cannot guarantee that someone will still be available to hand over your order.

You may therefore need to collect your order during the next available collection time.

Please be aware that this may mean collecting your order after your event date.

If you know that you are going to be late, please contact me as soon as possible.

8. SPECIAL EVENTS

During busy periods such as:

• Valentine's Day
  
• Mother's Day
  
• Father's Day
  
• Easter
  
• Halloween
  
• Christmas
  

there is usually a much higher demand for orders.

Collection times will be provided when placing your order and must be followed.

Please ensure that you select a collection time that suits you, as there may not be anyone available outside of the allocated collection times.

If you fail to collect within your agreed collection window, you may not be able to collect your order until the next available collection date and time. This may be after the event.

9. REFUNDS & CANCELLATIONS

Due to the bespoke, personalised and perishable nature of my products, refunds are not normally offered for cancellations or changes of mind, subject to your statutory consumer rights.

Once a booking has been confirmed, I may have purchased ingredients, decorations, toppers, packaging or other materials specifically for your order and allocated time to prepare it.

If you need to cancel your order, please contact me as soon as possible.

Where cancellation is made at least 7 days before the collection date, I may allow your deposit or full payment to be transferred to a new collection date within 3 months of the original booking, subject to availability.

Transfers are not guaranteed and are subject to the availability of a suitable new date.

Deposits or payments cannot be transferred towards special-event orders such as:

• Valentine's Day
  
• Mother's Day
  
• Father's Day
  
• Easter
  
• Halloween
  
• Christmas
  

If items or materials have already been purchased specifically for your original booking and are not suitable for the new booking, you may be required to cover any additional costs associated with creating the revised order or design.

For cancellations made less than 7 days before collection, a transfer or refund may not be possible because ingredients, materials and preparation time may already have been committed to your order.

Nothing in these Terms & Conditions affects your statutory consumer rights.

10. IF BAKE ME A TREAT HAS TO CANCEL

In the unlikely event that I need to cancel your booking due to circumstances outside of my reasonable control, such as:

• Illness
  
• Fire
  
• Power failure
  
• Or another serious unforeseen circumstance
  

I will contact you as soon as possible.

Where I am unable to fulfil your order, the full amount paid for the affected order will be refunded.

11. DESIGNING YOUR CAKE

When enquiring about a bespoke cake, you are welcome to send photographs for inspiration.

I will not directly copy another baker's design. Reference photographs will be used as inspiration and recreated in my own style

If you provide an AI-generated image as inspiration for your cake design, please be aware that AI images may contain unrealistic or impossible-to-recreate details. I will use the image as inspiration and recreate the design in a practical cake-decorating style. The finished cake may therefore differ from the AI-generated image

If you send photographs of one of my previous designs, please be aware that all cakes are bespoke and the finished cake may not look exactly the same.

Differences can occur due to:

• Cake size
  
• Proportions
  
• Available decorations
  
• Toppings
  
• Colours
  
• Ingredients
  
• Design adaptations
  

These differences are part of the bespoke and handmade nature of the product.

12. CHANGES TO BESPOKE DESIGNS

If you change your mind about your cake design, I will try to accommodate reasonable changes where possible.

Design changes may be requested up to 2 weeks before collection, provided that materials or items specifically purchased for your original design have not already been purchased or prepared.

Changes requested after this point may not be possible.

If materials, decorations, toppers or other items have already been purchased for the original design, additional costs may apply if a new design requires replacement items.

13. PERSONALISATION

Please carefully check all names, ages, dates, spellings and wording provided when placing your order.

Bake Me A Treat will use the information supplied by the customer when creating the order.

If incorrect information is provided by the customer and the cake has already been made, I cannot guarantee that it will be possible to correct the error before collection.

Please contact me as soon as possible if you notice an error in your order details.

14. CHECKING YOUR ORDER AT COLLECTION

On the day of collection, you will be sent a photograph of your finished order where appropriate.

When you arrive to collect your order, please check that you are happy with the product and that the personalisation and details are correct before leaving.

You will also be provided with cake-care and transportation information.

Once you have collected your order, you are responsible for following all instructions provided.

15. TRANSPORTING YOUR CAKE

Cake-care and transportation information will be sent to you before collection.

Please read this information carefully before collecting your order.

When carrying your cake, always support the box from underneath rather than carrying it from the sides.

If travelling by car:

• Use the air conditioning where necessary to keep the vehicle cool.
  
• Place the cake on a flat, stable surface.
  
• Cakes should be transported in the passenger footwell or a suitable area of the boot.
  
• Do not place cakes on vehicle seats or on laps.
  
• Avoid unnecessary stops or leaving the cake in a warm vehicle.
  

If somebody else is collecting your order on your behalf, it is your responsibility to make sure they have received and understand the cake-care and transportation instructions.

Once your order has left Bake Me A Treat, I cannot be held responsible for damage caused during transportation, handling or incorrect storage.

16. STORING YOUR CAKE

All celebration cakes must be stored in the fridge.

Please make sure you have enough space in your fridge before collecting your cake.

Even during the winter months, buttercream cakes must be stored correctly as they can melt or collapse if left at room temperature.

Remove your cake from the fridge approximately 1 hour before cutting to allow it to soften.

Once cut, any remaining cake should be wrapped in cling film or foil and stored appropriately.

Fully buttercream-covered cakes and cakesicles can stay fresh for approximately 5 days when stored correctly and uncut.

Shortbread biscuits can stay fresh for approximately 10 days when stored correctly.

Products such as cupcakes, number cakes and sheet cakes should ideally be collected as close to your event as possible to ensure maximum freshness.

17. RESPONSIBILITY AFTER COLLECTION

Once you leave with your order, responsibility for the safe transportation, handling and storage of the product passes to the customer or the person collecting on their behalf.

Bake Me A Treat cannot be held responsible for damage caused after collection where the cake or treat has not been transported, handled or stored in accordance with the instructions provided.

18. CUSTOMER RESPONSIBILITY

It is the customer's responsibility to provide accurate information when placing an order or submitting an enquiry.

This includes:

• Names
  
• Ages
  
• Spelling
  
• Dates
  
• Collection date
  
• Collection time
  
• Flavours
  
• Design requirements
  
• Personalisation
  
• Allergy information
  

Please check all information carefully before submitting your order.

19. PROBLEMS WITH YOUR ORDER

I take great care when preparing every order.

If you believe there is a problem with your order, please contact Bake Me A Treat as soon as reasonably possible and provide photographs where appropriate.

Nothing in these Terms & Conditions is intended to exclude or limit any statutory consumer rights that cannot legally be excluded or limited.

20. CONTACT

If you have any questions regarding your order, payment, collection, allergens, cake design or these Terms & Conditions, please contact Bake Me A Treat before placing your order wherever possible.

I am always happy to clarify anything you are unsure about before you proceed.

Last updated: September 2026